Our Consultation Policy

Our consultation service is in high demand. So we can effectively serve all our clients, we would appreciate that you take the time to read our Consultation Policy when making an appointment.


Completion of Consultation Form

We need full information on your background to give you complete advice on your situation.   Because of this, we ask you to complete a consultation form online.  If you do not submit this form at least 24 hours before the consultation, we will need to reschedule your appointment.


Payment must be made upfront at the time of booking to confirm your appointment. This is generally done online and a surcharge applies if you book via phone.

Rescheduling Your Appointment

If you give us more than two business days' notice, we can look at rescheduling to another time. However if you do this more than once, we may not be able to accommodate you.

For early bird bookings, you can reschedule to a later date but not an earlier date.


As our consultation service is in high demand, we do not offer refunds for cancelled appointments.

We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis.


Lateness and No Shows

It is in your interests to ensure that you are on time for your appointment. If you are late to your appointment, we will reschedule if this is possible but you may not receive the full 30 minutes with your advisor.  If you don't attend your appointment, your consultation fee is forfeited and you will need to pay the fee again if you wish to reschedule.

Speaking Engagements Cancellation Policy

Due to the nature of our work we presume you will do your best to honor the date that has been agreed for training. However, if for any reason you need to re-arrange or cancel the date for training we require you to give us at least 2 weeks’ notice. If less than 2 weeks’ notice is given and the training is not re-arranged we reserve the right to invoice 50% of the agreed training fee as a cancellation fee.  In the event that less than 48 hours’ notice of cancellation is given, we reserve the right to invoice the whole training fee as a cancellation fee.